Support

Our CONNECTCare support contracts are specifically designed to resolve problems you may encounter with the systems that we have provided.


CONNECTCare provides you with the peace of mind that, in the unlikely event that things do go wrong, they will be put right, quickly and efficiently.

CONNECTCare support contracts span the whole range of cover you would expect from a quality supplier. From telephone support programmes, through advanced replacement to on-site support, you can be assured that it is our prime objective to get your equipment up and running with the minimum of fuss and the least disruption to your business.

All of our engineers are fully trained to deliver support services directly to our customers, primarily through telephone and video support in the first instance.
So, if you have an issue with your system, you would simply call our priority technical support line.

Wherever possible we use remote access technologies to enable a fast diagnosis and resolution.
Within minutes of your call our technicians can view and operate any of your VC units or servers from our control centre, saving you time and money.
It is totally secure and means that we can fix most of your problems instantly without you having to wait for a technician to visit.

In the unlikely event we can’t fix your system remotely we will arrange for one of our engineers to attend your site at your convenience and if necessary we will also arrange an ‘advanced replacement’ of faulty parts or the complete system.

By reducing faults, maintaining system efficiency and providing you with advice on best use, we can help to save you thousands of pounds a year.

You might find that some support companies will not resolve your issue if the problem is 'not within the contract terms'.
Our ethos however is that the first time this happens to you we will provide best efforts to resolve the issue for you.

We’re not just here to keep your Video Conferencing & Audio Visual systems running smoothly either.

We know lots about VC & AV equipment and how to use them to their full potential, so we’re happy to share this knowledge with our clients.
We would be delighted to offer as much advice and guidance as you need on getting the most from your technology,
to help drive your business forward and to have an easier life.

To contact our support team all we need is your company name, site and equipment type you are having a problem with.



Email – support@ci-connect.co.uk
Phone –
020 3434 2030